RIVERHEAD BIOSCIENCES

We respect and protect your privacy in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

Personal Information: Name, contact number, email address, billing/shipping address, payment details, and identification documents (if required for regulatory compliance).
Sensitive Personal Data: Any health-related or prescription data (only if required for sale of specific medical devices, and stored with consent).
Non-Personal Information: IP address, browser type, device information, and site usage data.

2. Purpose of Collection

Fulfilling orders and service requests.
Complying with applicable medical device sale regulations.
Sending legally required product recalls, safety notices, or updates.
Providing customer support and warranty services.

3. Consent

By providing your personal information, you consent to its collection, storage, and processing for the stated purposes.

4. Data Sharing

Government/regulatory bodies as per the Drugs and Cosmetics Act.
Payment gateways for secure transactions.
Logistics/courier companies for delivery.

We do not sell your personal data to third parties.

5. Data Retention

Records are retained for a minimum of 8 years or as required under Indian law for medical device sales.

6. Security

We implement IS/ISO/IEC 27001-compliant security measures to safeguard your data.

7. Your Rights

You may request correction, withdrawal of consent, or deletion of personal data unless retention is required by law.