Refund & Replacement Policy

Framed in compliance with the Consumer Protection Act, 2019 and the Medical Devices Rules, 2017

1. Eligibility

• Return requests must be made within 7 days of delivery.
• Products must be unused, sealed, and in original packaging.
• For regulated medical devices, returns are only accepted if the seal is intact and the device is not used, except for defective units.

2. Non-Returnable Products

• Custom/OEM manufactured products.
• Sterile or consumable items once seal is broken.
• Products requiring temperature-controlled storage that have been mishandled.

3. Refund Process

• Email info@riverheadbiosciences.com with order details and proof of purchase.
• Returns must be shipped to our registered address at the buyer’s cost (unless product is defective or wrongly supplied).
• Refunds will be processed within 10 working days of inspection.

4. Damaged or Defective Items

If the product is received damaged, defective, or non-compliant with the order, notify us within 48 hours for replacement or full refund.